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COVID-19 Update

COVID-19 Update

Hi #ONUD Nation!

 

We wanted to give you an update on what we are doing as an organization to address some of the challenges we are having due to COVID-19. 

 

First, we want to thank you for your support.  It has meant so much to the rescues we have partnered with.  It has meant the difference between continuing operations and having to close doors for many of these heroes working tireless to save dogs.  Their work continues to inspire us. 

 

One of our suppliers continues to face challenges in production timelines due to decreased capacity and increased demand.  It's led to some experiences that do not meet our standards so here are a few actions we have taken and wanted to share:

  • We have removed all items from this supplier from our store until their east coast facility is operational and production capacity can meet demand.
  • We have slowed promotion of sales until production timeframes are back to an acceptable timeframe.
  • We are encouraging direct donations in lieu of purchases of those items. After all, our mission is to save dogs. 
  • We will begin taking control of fulfillment of some items later this year.

 

Regarding the fourth point, we will be launching #ONUD dog supplies.  We are currently vetting manufacturers for collars, leashes, and harnesses.  Once we launch these items in our store, delivery times should be approximately a week since we will be controlling fulfillment of those items. 

 

We seriously appreciate your support and understanding.  We are a husband and wife who are donating our time and resources to build this community and ensure all dogs have a loving home.  Your support keeps us motivated and knowing that we are building something impactful. 

 

For dogs,

Alice and Marcus


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